Since Asterisk is configured by you, there is no standard user guide for its operation. However, this doesn't mean your users won't need one. So, as you go about configuring Asterisk, make notes about what features you are implementing and build your user guid as you go. Here is one, based on what we've defined in these notes.
Dial 911 for emergencies.
Dial 0 for the Operator.
Dialing extension - To dial an internal extension, dial 6xx.
Dialing out - To grab a free outside line from the hunt group and dial a number on the PSTN, dial 9xxxxxx.... You may dial a seven-digit number after the 9, in which case the local LATA will be prefixed to the number. You may dial a ten-digit number after the 9, in which case an overlay plan number or a long distance number will be dialed (depending on what is appropriate). You may dial 91, followed by a ten-digit number, in which case a long distance call will be made.
Transfer - To transfer a call to another extension, dial #, followed by the extension number.
TransferVoicemail - To transfer a call directly to a voicemail box, dial #*, followed by the extension (mailbox) number.
Voicemail - Dial extension 898 to access the voicemail system from an outside line (e.g. when dialing in from outside the system). You may also transfer a caller to this extension, if a caller requests that you send them to voicemail to check their mail (i.e. a fellow user, calling from outside).
RecordIVRMessage - Dial extension 899 to record a message for use with the IVR menus. The message is always stored in /tmp/asterisk-recording.wav. Note that this extension only works from an inside line.
CallParking - Parking a call is just like transfering a call to an extension. While talking to the caller, dial "#" (to start the transfer process) and then dial "700" (the parking lot extension). Asterisk will respond with the actual parking extension assigned to the parked call. Hang up and move to another extension or announce the parked call to another user. Pick up the phone and dial the parked extension (e.g. 701).
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MeetMe - To access a MeetMe conference room, dial 8 + your extension. (i.e.
for extension 200, dial 8200). This will create a MeetMe room for you. Once
the room is live, you can then transfer callers into it.
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Directory - Dial *411.
When dialing *411, you get to the phone system's "yellow pages" where you can find the extensions of other users by typing in the three first letters in their last name. Directory lookup uses these keys for the letters shown:
2 - ABC
3 - DEF
4 - GHI
5 - JKL
6 - MNO
7 - PQRS
8 - TUV
9 - WXYZ
Example: You want to find the phone number to Mr. Smith. Call *411 and dial 764. You will be given a list of all users that match the pattern and asked to choose Mr. Smith from among them (if his name isn't unique).
OutsideLine - To dial out on a specific outside line (rather than the next available line in the hunt group), dial *42, followed by the single digit line number, followed by the number to dial. This allows you to route a call directly to a copper line, say, when all of the VOIP lines are dead (not that that would ever happen).
Another use for this capability is to check for voicemail (from the PhoneCo switch) on a particular CO line. By selecting a specific line and then dialing that line's phone number, many PhoneCo switches direct the call to the voicemail box (instead of giving a busy signal) for that line. Thus, you can dial something like "*4212314567", to check the voicemail on line 1, which has a phone number of 2314567 in the local LATA.
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CallReturn - Dial *69 to return the last incoming call.
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CallForwarding - Dial *72 to enable Call Forwarding.
CancelCallForwarding - Dial *73 to disable Call Forwarding.
DoNotDisturb - Dial *78 to enable Do Not Disturb (all calls go immediately to voicemail).
CancelDoNotDisturb - Dial *79 to disable Do Not Disturb (calls ring the extension in the normal manner).
CallForwardOnBusy - Dial *90 to forward incoming calls to another extension if your extension is busy. In an effor to keep the number of feature codes to a workable number, call are also forwarded if there is no answer on your extension.
CancelCallForwardOnBusy - Dial *91 to cancel forwarding of incoming calls to another extension if your extension is busy.
MessageCenter - Dial *97 to pick up the voicemail for your extension from Comedian (voicemail). Dialing the Message Center with this code does not ask for a password or extension.
MessageCenterNumber - Dial *98 to be prompted for a mailbox number and pick up the voicemail for that mailbox from Comedian (voicemail).
The menus in the Message Center are organized like this:
0) Mailbox options
1) Record your Un-Available message
2) Record your Busy message
3) Record your Name
4) Record Temporary Greeting
5) Change mailbox password
1) Listen to new messages
2) Change folders
0) New Messages
1) Old Messages
2) Work Messages
3) Family Messages
4) Friends Messages
3) Advanced options
5) To leave a message
5) Repeat the last message
6) Play the next message
7) Delete the current message
8) Forward the current message to another mailbox (enter the extension
and press #)
1) Prepend a message to the forwarded message
2) Forward without prepending any message
9) Save the current message in:
0) New Messages
1) Old Messages
2) Work Messages
3) Family Messages
4) Friends Messages
*) Give help
#) Return/exit to/from the Main Menu
Time - Dial *60 to get the current system time.
Weather - Dial *61 to get the local weather report.
WakeupCall - To schedule a wakeup call to your extension, dial *62. You can schedule a one time call or a daily call at the same time every day.
CancelWakeupCall - To cancel a previously scheduled wakeup call, dial *63.
EchoTest - Dial *43 for an echo test. Hang up when you're done.
FeatureList - Dial *46 for a feature list.
ClearFeatures - Dial *47 to clear all features on an extension.